1.1 Our quotation, unless otherwise stated, does not include customs duties, inspections, taxes, or other fees payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2 We may change the price or apply additional charges if circumstances arise that were not taken into account when preparing our quotation and confirming it in writing. These include:
1.2.1 You do not accept our quotation in writing within 28 days, or the work does not take place or is not completed within three months.
1.2.2 Our costs change due to currency fluctuations, taxation changes, or freight charges beyond our control.
1.2.3 The work is carried out on a Saturday, Sunday or Public Holiday, or outside normal working hours (09:00–17:00) at your request.
1.2.4 We must collect or deliver goods above ground floor or the first upper floor at your request.
1.2.5 You collect some or all goods from our warehouse, requiring additional handling.
1.2.6 You request additional services, including moving or storing extra goods.
1.2.7 Stairs, lifts or doorways are inadequate for free movement of goods, or access roads/driveways are unsuitable.
1.2.8 We incur parking fees or other charges to complete services on your behalf.
1.2.9 Delays or events outside our reasonable control increase the time or resources required.
1.2.10 You request an increase to our liability limit as described in clause 9.1.1.
1.3 Adjusted charges will apply and become payable.
1.4 We reserve the right to amend the quotation before a booking is confirmed. You may choose not to proceed.
1.5 Deposits may be requested and are non-refundable.
2 Work Not Included in the Quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble flat-pack furniture or fittings.
2.1.2 Disconnect or reconnect appliances or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from lofts unless lit, floored, and with safe access.
2.1.5 Move or store items excluded under Clause 5.
2.2 Our staff are not authorised or qualified to perform such tasks. You must arrange qualified specialists separately.
3 Your Responsibility
3.1 It is your responsibility to:
3.1.1 Declare the value of your goods in writing.
3.1.2 Obtain all permits, permissions, and licences.
3.1.3 Be present or represented during collection/delivery.
3.1.4 Ensure authorised signatures on relevant documents.
3.1.5 Ensure nothing is left behind or taken by mistake.
3.1.6 Protect goods left in unattended premises.
3.1.7 Prepare appliances and electronics.
3.1.8 Empty, defrost and clean fridges/freezers.
3.1.9 Provide a reliable contact address.
3.1.10 Allow us to carry out work safely; if you assist and damage occurs, we are not liable.
3.1.11 Provide accurate information regarding access and special care requirements.
3.1.12 Protect carpets and floors.
3.1.13 Ensure parking within 10 metres.
3.1.14 Comply with requirements in the Proposal.
3.1.15 Dismantle items that cannot be moved assembled unless agreed otherwise.
3.1.16 Ensure adequate packing of goods.
3.2 We are not liable for loss, damage or costs arising from your failure to fulfil responsibilities.
3.3 We may refuse or stop work if staff are abused.
3.4 By contacting us via any platform, you agree to these terms. If you require a written contract for your records, you must request this in writing.
4 Our Responsibility
4.1 We are responsible for delivering your goods undamaged.
4.2 If we pack goods, we are responsible for delivering them in their pre-packed condition.
4.3 If we fail to do so, compensation will be provided as per clauses 9, 11 and 12.
4.4 We are not liable where clauses 2.2, 3.2, 5.2 or 5.3 apply unless negligent.
4.5 If no value is declared (clause 9.1), liability is limited unless negligence occurs.
4.6 Liability is determined under clauses 9 and 11.
5 Goods Not to Be Submitted for Removal or Storage
5.1 Unless agreed in writing, you must not submit:
5.1.1 Hazardous, illegal, stolen, explosive or dangerous goods.
5.1.2 Jewellery, valuables, money or collections.
5.1.3 Plants or goods attracting pests.
5.1.4 Perishable or controlled-environment items.
5.1.5 Animals.
5.1.6 Goods requiring import/export licences.
5.2 If we agree to move such items, liability is void unless negligent.
5.3 If submitted without our knowledge, we may return or dispose of them at your cost.
6 Ownership of Goods
6.1 You guarantee that:
6.1.1 Goods are your property; or
6.1.2 You have full authority from the owner.
6.1.3 You indemnify us against claims if this is untrue.
7 Charges if You Postpone or Cancel
7.1 Charges apply based on notice:
7.1.1 More than 10 working days: No charge.
7.1.2 5–10 working days: Up to 50% of charge.
7.1.3 Less than 5 working days: Up to 80%.
7.2 No cancellation rights apply under Consumer Contracts Regulations.
8 Payment
8.1 Unless agreed otherwise:
8.1.1 Payment is due immediately upon completion.
8.1.2 Payment cannot be withheld for any reason.
8.1.3 Late payments incur 4% interest above BoE base rate.
8.1.4 Cheques are not accepted.
9 Determination of Liability for Loss or Damage
9.1 Standard Liability
9.1.1 Liability limited to £20,000 unless increased in writing.
9.1.2 Liability based on repair or replacement value.
9.1.3 Items in sets are valued individually.
9.2 Limited Liability
9.2.1 Applies if no value is declared.
9.2.2 Liability limited to £40 per item.
9.4 Definition of an Item
9.4.1 Entire contents of a box/container.
9.4.2 Any single object moved or stored.
10 Damage to Premises
10.1.1 Liability limited to repairing the affected area.
10.1.2 No liability where items are moved under your instruction against our advice.
10.1.3 Damage must be reported in writing immediately.
11 Exclusions of Liability
We are not liable for:
11.1 Fire or explosion unless negligent.
11.2 Loss/damage to valuables, documents, plants, perishables, animals.
11.3 Loss/damage due to war, terrorism, natural disasters, pests, wear and tear, atmospheric conditions, owner-packed goods, electrical failure, vehicle movement, defects, or delays.
